JOB 01
Run business communication
Email + phone + WhatsApp + SMS + customer conversations, handled and organised in one place, with every message tied to the right person.
CONNECT BY JBRHLIVE · v6.3.2Your business, connected.
Connect by JBRH is a Digital Business Employee. It reads your email, answers your phone, handles WhatsApp and SMS, researches prospects, keeps one relationship record per person and follows through, under the rules and approvals you set.
Built and operated by JBRH Digital Solutions. Sign-in uses your Google account.
5channels: email, phone, WhatsApp, SMS and a browser softphone
90+capabilities, each published as Available, In Development or Planned
1,000pages of public documentation, guides and troubleshooting
66tools the Connect Assistant can use inside your workspace
WHAT CONNECT IS
The operating layer between your business and your customers.
Connect links your emails, phones, WhatsApp, knowledge, products, services, prospects, sales, customers and support into one continuous system, so you do not have to run many disconnected tools.
Business setup
→
Prospects
→
Conversations & sales
→
Clients & support
JOB 02
Grow the business
Prospecting + research + qualification + outreach + follow-up + sales + conversion, with evidence behind every prospect and no guessed email addresses.
JOB 03
Keep relationships served
Onboarding + support cases + a unified customer timeline, so what was promised, what is open and what comes next is never lost.
WHO IT HELPS
For teams whose day runs on conversations.
Sales desks, support teams and owner-run businesses answer email, calls and WhatsApp all day. Connect drafts the replies, keeps every follow-up moving and asks a person when a decision is needed.
- One record per customer, across every channel
- Replies held for approval until you trust them
- A clear “Needs You” list instead of a full inbox
CHANNELS
One relationship. Every channel.
Customers change channel. Connect keeps one record per person, so an email, a call and a WhatsApp message from the same customer read as one conversation.
- Gmail via Google sign-in, or any IMAP/SMTP mailbox
- Mailbox roles and health monitoring
- Drafts held for approval, with send evidence
- Replies written back into Gmail
Phone & voice
- Inbound and outbound calls with real-time voice
- Regional speech style and natural interruption
- Transcripts and summaries on every call
- Browser softphone and live supervisor
WhatsApp & SMS
- WhatsApp inbound messages and replies
- SMS inbound with STOP handling
- Suppression and do-not-contact respected
- Same record, same history as email and calls
CONTROL
Give it the work. Keep the decisions.
Connect works inside the limits you set. Autonomy modes decide what it may do alone, approvals hold anything you want to see first, and Needs You brings the exceptions to a person.
CAPABILITY STATUS
What Connect does today.
Connect publishes the status of every capability. This summary follows the public capability register for version 6.3.2.
AVAILABLE running in production IN DEVELOPMENT foundation built, not yet offered PLANNED designed, not yet built
Channels
Gmail and IMAP/SMTP emailAVAILABLE
Inbound and outbound calls, real-time voiceAVAILABLE
Call transcripts and summariesAVAILABLE
WhatsApp inbound and repliesAVAILABLE
SMS inbound and STOP handlingAVAILABLE
Browser softphone and live supervisorAVAILABLE
Call recording and call transferIN DEVELOPMENT
Outbound SMS and DLT registration (India)IN DEVELOPMENT
Growth & sales
Prospect discovery with evidenceAVAILABLE
Prospect qualification and scoringAVAILABLE
No guessed email addressesAVAILABLE
Prospect outreach and list uploadAVAILABLE
Opportunities and safe sales rulesAVAILABLE
Follow-ups across channelsAVAILABLE
Relationships & support
Person and company recordsAVAILABLE
Cross-channel identity and duplicate mergeAVAILABLE
Customer 360 and unified timelineAVAILABLE
Lifecycle stages and onboardingAVAILABLE
Support casesAVAILABLE
Control, knowledge & trust
Autonomy modes, approvals and Needs YouAVAILABLE
Audit trailAVAILABLE
Knowledge sources, facts and memory tiersAVAILABLE
Connect Assistant, files and data workspaceAVAILABLE
Workspace isolation (PostgreSQL row-level security)AVAILABLE
Google sign-inAVAILABLE
Password sign-inPLANNED
GETTING STARTED
From “connect my business” to go-live.
A business owner describes the business once. Connect turns it into operating knowledge, then joins the channels and tests before anything goes live.
- Business information
- Products & services
- Knowledge
- Behaviour & rules
- Phone
- Routing
- Testing
- Go live
Setup can be self-connected or assisted by the JBRH team. Exactly what is available today is listed in the capability register.
FOR DEVELOPERS & AI AGENTS
Open by design.
Connect publishes machine-readable descriptions of itself, so your software and your AI assistants can work with it directly.
QUESTIONS
Good questions.
How is Connect priced?
There is no public price list yet. Pricing follows what a business actually uses: channels connected, conversation volume, call minutes, mailboxes and businesses, knowledge and setup work, and anything bespoke. The relationship record, rules and approvals, audit trail, knowledge grounding, follow-up scheduling and data export are never an upsell. See Connect pricing ↗
Will Connect send messages without asking me?
Only where you allow it. Autonomy modes decide, per channel, what Connect may do on its own. Drafts can be held for approval, and anything unusual goes to Needs You for a person to decide. Some actions are hard refusals that stay blocked even in Auto.
Which channels does Connect support?
Email (Gmail and IMAP/SMTP), phone calls with real-time voice, WhatsApp, SMS inbound and a browser softphone. Call recording, call transfer and outbound SMS are in development.
How is my business data kept separate?
Every workspace is isolated with PostgreSQL row-level security. A link to a record is only a location: whoever opens it must sign in with Google and belong to the workspace to see anything.
Who builds Connect?
Connect by JBRH is built and operated by JBRH Digital Solutions, the parent company of Maya by JBRH and Agent TOBO. JBRH runs its own business on Connect and sells the same product.