JBRH Digital Solutions

Refund & Cancellation Policy

Effective date: 10 August 2026

jbrhdigital.com is an informational portfolio site and does not itself sell anything or process payments. All purchases — platform subscriptions, pay-per-scan reporting, licensed applications, or store items — happen on the relevant JBRH product's own domain (for example agenttobo.com/store) through a licensed third-party payment gateway. This page sets out the general principles that apply across JBRH products unless a specific product states different terms at checkout, in which case the product's own checkout terms govern.

1. Subscriptions

You may cancel a recurring platform subscription at any time from your account settings on that product, or by emailing our support address. Cancellation stops future billing; you retain access until the end of the billing period you already paid for. We do not provide partial refunds for the unused portion of a current billing period, except where required by law.

2. Pay-per-scan / per-study reporting

Charges for completed reporting work are final once the report has been delivered. If a study was charged in error, or a report could not be delivered due to a fault on our side, contact support with the order/invoice reference and we will review and correct it, including a refund where appropriate.

3. Licensed applications

One-time application licenses (for example desktop or mobile products) are refundable within 7 days of purchase if the application could not be installed or activated due to a verified defect on our side, and has not been substantially used. We may decline a refund where the license key has already been activated and used beyond reasonable evaluation.

4. Free & included products

Products offered free of charge (for example the Free DICOM Viewer) are not eligible for refunds, as no payment is collected for them.

5. How to request a refund or cancellation

Email JBRHDIGITALSOLUTIONS@Gmail.com with your order/invoice reference, the product involved, and the reason for your request. We aim to acknowledge every request within 2 business days and resolve it within 7–10 business days. Approved refunds are returned to the original payment method via the payment gateway, which may take additional time to reflect depending on your bank or UPI provider.

6. Failed or duplicate payments

If a payment is deducted but the order/subscription does not activate, or you are charged more than once for the same order, email us with the payment reference and we will investigate and refund the erroneous charge.